Returns & Refund Policy

Returns & Refund Policy
Effective Date: 3 August 2026
At Hello Blends, we take great care in creating our handmade skincare products. Your satisfaction is important to us.

Returns

Due to the nature of our skincare products, we cannot accept returns on opened or used items for hygiene and safety reasons.

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of receiving your order by emailing hihelloblends@gmail.com. Please include your order number and photographs of the issue where possible.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders can only be cancelled before they have been dispatched. Once an order has been dispatched, it can no longer be cancelled.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law. If an item is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund.

If you have any questions about returns or refunds, please contact:

Hello Blends
Email: hihelloblends@gmail.com