Returns & Refund Policy

Effective Date: 3 August 2026

At Hello Blends, we take great care in creating our handmade skincare products. Your satisfaction is important to us.

Returns

For hygiene and safety reasons, we cannot accept returns of opened or used items unless they are faulty.

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of receiving your order by emailing hihelloblends@gmail.com. Please include your order number and photographs of the issue where possible.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.

Changing Your Mind

You can cancel your order for any reason within 14 days of receiving it. Just email us at hihelloblends@gmail.com within that time to let us know.

Please send the item back unopened, with its seal intact, within 14 days of telling us. For hygiene reasons, we can't accept change-of-mind returns of items that have been opened or unsealed after delivery. You pay the cost of sending the item back.

Once we receive the item, we'll refund the price you paid, including standard delivery, within 14 days.

Cancelling Before Dispatch

If your order hasn't been dispatched yet, email us and we'll cancel it and refund you in full.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law. If an item is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund.

Contact Us

If you have any questions about returns or refunds, please contact:
Hello Blends
Email: hihelloblends@gmail.com